Return Policy Machinefabriek Harderwijk

At Machinefabriek Harderwijk, we strive for the highest quality and customer satisfaction. If you are not satisfied with your purchase, you can make use of our return policy as described below.

1. Return Notification
   Products to be returned must always be reported to our customer service via email: [email protected].
2. Packaging Requirements
   Products must be returned in packaging of the same or better quality as when they were received. This is to prevent damage during transport.
3. Damaged Products
   Damaged products will only be accepted if the damage is repairable. In that case, repair costs will be charged. If the product cannot be repaired, no compensation will be provided.
4. Exceptions
   Returns are not possible for custom-made or cut products.
5. Return Period
   You have up to a maximum of 30 days after receiving your order to report your return.
6. Return Costs
   The costs for returning products are at the customer’s expense.
7. Shipping Methods
   You can send your return via DPD or another parcel carrier. If the package is too large for regular shipping, it can be sent via freight mail.
8. Return Labels
   Arranging and attaching return labels is the customer’s responsibility.
9. Refunds
   After receipt and approval of your return, the refund will be processed within a maximum of 30 days.
10. Product Exchange
    Products can be exchanged. Any price differences will be paid or invoiced.

Do you have questions about our return policy? Feel free to contact us at [email protected].